Shipping Policy

 

At Ruggi, we are committed to unconditional customer satisfaction with your online purchases. Below you will find the details you need to know about our shopping, delivery, and return processes.

1. SHIPPING AND DELIVERY TERMS

  • Free Shipping: Shipping is free on all your orders within the US.

  • Shipping Carrier and Delivery Time: All your orders are shipped free of charge via our shipping partners. Your orders will be delivered to your registered delivery address within 3-5 business days. Please check your delivery address before completing your order.

  • Recipient Identification: For secure delivery, our shipping partners may require the recipient's name and a valid form of identification to record proof of delivery. If the recipient declines to provide identification, the shipment may not be delivered and will be returned to Ruggi.

2. RETURN POLICY (30-Day Return Window)

  • Return Period: You may return products purchased from us within 30 days from the date you received your order.

  • Product Condition: For a return to be accepted, products must be unused, with tags intact, in resalable condition, and include all accessories, if any. Returns that do not meet these conditions will not be accepted and will be sent back to you at your expense.

  • Return Form: Please fill out the form included in your package and send it back with the product. If you did not receive a form in your package, you can request one by emailing us at info@ruggi.com.

3. FREE RETURNS AND DISCRETIONARY RETURNS

  • Free Returns for Defective/Damaged Products: If the product you receive is defective or damaged, you are eligible for a free return. In such cases, the shipping cost will be covered by us. To initiate a free return, please contact us first. After notification, your product will be picked up from your home by our shipping partners.

  • Discretionary Returns (Shipping Fee): For returns of products that are not defective or damaged, due to reasons such as dissatisfaction or other discretionary reasons, the shipping cost for the return will be borne by the customer (you). The return shipping fee will be deducted from your refund amount.

  • Return Notification: An automatic notification email will be sent to you when your return shipment reaches Ruggi's warehouses.

4. REFUNDS

  • Refund Processing Time: If your returned products meet the conditions mentioned above, your refund will be processed and submitted to your bank within 7 business days following the approval process.

  • Time for Funds to Reflect on Card: The time it takes for the refunded amount to reflect on credit cards is typically 1-7 business days, while for debit cards, this process may take longer depending on bank policies.

  • Installment Purchases: According to bank procedures, refunds for purchases made in installments will also be credited back to your card by your bank in installments.

5. EXCHANGE POLICY (30 Days)

You may return products you wish to exchange within 30 days from the date you received your order. For exchanges, please fill out the exchange form included in your package.

6. PROMOTIONAL PRODUCT RETURNS

Important: For products purchased under multi-item promotions such as "buy one get one free" or "buy three pay for two" to be eligible for return and for the promotion to remain valid, all products included in the promotion must be returned together. Partial returns of products within a promotion are not accepted.

7. RETURN ADDRESS AND SUPPORT

The address for sending your return and exchange packages is:

Return/Exchange Address: Akkaya LLC, 112 Capitol Trail, Ste A754, Newark, DE 19711, United States

Contact for Support: You can reach our customer support team by sending an email to info@ruggi.com. Business hours Monday-Friday, 9:00 AM to 5:00 PM Eastern Time. Phone (678) 470-3215.